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Return policy


RETURN AND EXCHANGE OF GOODS

In the process of fulfilling an order for shipment of a fur product, at our company's warehouse or store, all products are checked for defects, for conformity of style, size and color to the standards and wishes of the customer. In the event that the goods prepaid and delivered to the buyer turned out to be inadequate or defective, our online store will accept a refund and will refund the value of the goods in full. 

Having selected a fur coat, fur vest, cape, or some other product in our online store, contact our consultant in any convenient way for you and make sure that our employee has found the right product for you in terms of the size, length (this regards sleeves, too) . To this effect, tell your measurements: bust, hips, waist, and, if necessary, arm circumference above the elbow and sleeve length (in the case of a fur coat or jacket).

If the design of the product and its quality is appropriate, yet the fur coat or vest or some other fur piece does not fit as expected, then we will take care of this problem for free. These additional shipment costs are divided 50%/50%.

NOTE. Returns are only accepted within 14 calendar days from the date of Buyer's receipt/purchase. During this period (fourteen calendar days), you should make the return shipment and send us the tracking number. Shipping costs are at Buyer's expense.


NOTE: Custom made goods are non-refundable. If something does not suit you, we will surely modify the customized product so that you get the result that is completely satisfactory for you!